Saturday, February 26, 2011

True Conversion 26 Feb 2011

Date: 26 Feb 2011
Time: 11.15am to 11.55am
Place: Orchard Parade Hotel #04-11 (Tel: 6733 2833)
Name of Person we Met: Shannon Menon (Member Relations Executive)
Witness: Ms Lee Yee Pei
Purpose: To convert True Spa membership to True Yoga/Fitness as True Spa was taken over by Subtle Senses which went into liquidation subsequently.


We reached the office at 11.15am. Met the staff, Shannon. He required us to fill in and sign the membership agreement for True Yoga. He stated as Complimentary Membership for 25 months for myself and 26 months for YP. I had unutilised package worth of S$5,318.70 (including bonus credits), divided by monthly unlimited membership fee of S$214 and I was entitled to 25 months of unlimited use at either True Yoga or True Fitness (the 8 centres in Singapore).

It was a conversion from True Spa to True Yoga/Fitness. He said that we would not be "2nd class members" as we were a converted member from True Spa to True Yoga and that we would enjoy all benefits that a True Yoga member would enjoy.

We asked "What If" the True Group were to close down in future, would we be able to demand/get compensation as a True Yoga member although we were on "complimentary membership" as stated in our agreement? He insisted that we were still a True Yoga member although it was a conversion from True Spa to True Yoga.

We agreed to all the terms and conditions as per verbally communicated to us and on the membership agreement and acknowledgement list and we signed on the agreement.

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